Martin Bros. takes great pride in quality service to our customers. With the utilization of several technologies, safety protocols and a highly-trained staff, we work to ensure that each delivery is made with every effort for products to be kept at the highest quality and safety, ensuring that the overall needs of our customers are being met.
Our Cedar Falls operations center on Viking Road is home to our operations offices and distribution facility, a 350,000 square-foot warehouse containing more than 11,000 food service products subdivided into refrigerated, dry and freezer categories. The center uses many of today’s top technologies to maximize efficiently and operational standards.
Our team at Martin Bros. supports a fill rate of 99.3 percent before substitutions. Additionally, we hold ourselves to the highest standards of food safety, which has enabled us to secure an “excellent” rating every year from ASI, an independent food safety-auditing firm. This puts us among the top performers in the food service and chef supplies industry.
Our marketing center is also in Cedar Falls, on Chancellor Drive. This is where we brainstorm and develop new, inspiring ideas to support the business of all our food service partners. This facility includes sales management, marketing, merchandising and inside sales departments, and serves as a hub for sales professionals and nutrition services, convenience store, culinary and non-food solutions specialists. It also serves as a meeting space for customers and vendors as we work to provide the highest level of service possible.
Our Tech Center officially opened in Carmel, Indiana in December of 2017. This office is home to several of our IT specialists. Three guiding principles drive this center: Customer Focused, Ridiculously Simple and Highly Integrated. Our team is dedicated to the development and execution of existing digital platforms as well as new technology for our customers across the Midwest. We continue to invest in overall UX to enhance our ability to communicate with our customers, giving ease and convenience to each experience.
Non-Food Solutions Center
The non-food solutions center on Viking Road in Cedar Falls contains non-food equipment solutions such as laundry, janitorial, dishwashing, beverage and supply products and equipment. It also has a training center where customers may witness demonstrations and enjoy learning opportunities. In-house specialists and service consultants are also available onsite to make sure all food service equipment and programs are effective and efficient. The center also serves as a hub for route service consultants and sales professionals who specialize in non-food solutions.
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